Terms & Conditions, Health Waiver & Privacy Policy

 

Last updated: 21/09/2026

 

Please read the following Terms & Conditions, Health Waiver and Privacy Policy before booking or participating in any online yoga class, recording or yoga event.

 

By making a booking or participating in a class, you confirm that you have read and agree to the relevant terms below.

 

Terms & Conditions

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1. Bookings and Payment

Regular online yoga classes are £5.50 per session, unless otherwise stated. Special yoga events are priced separately and the applicable price will be displayed when booking.

Bookings are made through the website using Wix Bookings. Classes may be booked in advance, subject to availability.

Payment must be made at the time of booking unless otherwise agreed with Claire Hatchell.

You may make multiple bookings for the same class. This includes booking separately to attend the live class and to receive the recording, or booking on behalf of another person.

Where you book on behalf of another person, please ensure that the email address provided with the booking is the email address of the person who requires access to the class or recording.

 

2. Live Online Classes

Live online classes are delivered via Zoom. A link to join the class will be sent to the email address provided when booking.

It is your responsibility to ensure that you have a suitable device, internet connection and appropriate space to participate safely.

Claire Hatchell cannot be held responsible for technical difficulties relating to your own device, internet connection, Zoom account or other equipment outside of her control.

If you are unable to attend a live class after booking, you will receive access to the recording after the live class has taken place, subject to the terms below.

 

3. Class Recordings

Booked recordings are sent out following the live class and are available for 5 days.

During this period, you may use the recording as often as you wish for your own personal practice.

Recordings are for the sole use of the person who has purchased access and must not be copied, downloaded, reproduced, shared, distributed, resold, published or made available to anyone else.

If you have booked a recording in advance but subsequently decide to attend the live class, you may use the class link provided with your booking. No additional booking is required.

If you wish to purchase a recording after the live class has taken place, please contact Claire Hatchell using the contact details provided on this website. 

 

4. Cancellations, Refunds and Transfers

Bookings for online yoga classes and recordings are non-refundable and non-transferable, except where otherwise required by law.

If you book a live class but are subsequently unable to attend, you will receive access to the recording after the live class has taken place.

If Claire Hatchell needs to cancel or significantly change a class or event, an appropriate alternative arrangement will be offered.

 

5. Yoga Events

Yoga events may have different prices, durations, locations, booking arrangements or cancellation terms. Any specific terms relating to an individual event will be provided at the time of booking and will apply in addition to these Terms & Conditions.

 

6. Health and Safety

Yoga is a physical activity and you participate at your own risk.

Before participating, you must read and agree to the Health Waiver below and ensure that Claire Hatchell is kept informed of any medical conditions, medical changes, injuries or pregnancy that may affect your ability to participate safely.

You are responsible for listening to your own body and working within your own limits. You should stop immediately if you experience pain, dizziness, discomfort or any other concerning symptoms.

If you have any doubts about whether yoga or physical activity is suitable for you, you should seek appropriate medical advice before participating.

Please also ensure that your practice area is suitable, safe and free from obstacles or distractions.

 

Health Waiver

Anyone taking part in yoga classes online (live or pre-recorded), does so at their own risk and is fully responsible for their own health and wellbeing. Claire Hatchell does not accept any responsibility for any individual, or group of individuals, who may be participating in the live online or pre-recorded video classes.

It is your responsibility to keep Claire Hatchell updated of any medical conditions, medical changes, injuries, or pregnancy.

Where guidance is offered to assist with specific health or physical issues, you must follow the teachers guidance, listen to your own body and work within the limits of your own comfort. At no point should you continue if you experience any pain. If you have been told, on health or medical grounds, that you should not take part in physical activity, then you should not join the session.

 

Please seek medical advice if you are in any doubt as to whether you should take part in this practice.

 

Please make sure that the area you use is suitable:

• a flat surface, except for the use of appropriate props

• clear of any obstacles and distractions

• spacious enough for the type of activity.

 

By taking part in this class, you are agreeing to the above waiver.

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Have to hand any props you might like to work with - you can substitute yoga blocks/bricks with firm cushions/pillows and rolled blankets. You can substitute a yoga strap with a dressing gown belt.

 

 

Privacy Policy

 

1. Who is responsible for your information?

Claire Hatchell is responsible for the personal information collected through this website and in connection with the yoga classes and services.

If you have any questions about how your information is used, please contact Claire Hatchell:

Email: claire_yoga@yahoo.co.uk

 

2. What information does Claire Hatchell collect?

Depending on how you use this website and the services, Claire Hatchell may collect the following information:

Information you provide when booking

• Your name

• Email address

• Telephone number, where provided

• Details of the class, recording or event you have booked

• Booking history

• Payment and transaction information

Bookings are managed through Wix Bookings.

Health and wellbeing information

 

If you complete a health waiver or provide information about your ability to participate in yoga, this may include:

• Medical conditions

• Injuries

• Pregnancy

• Changes to your health

• Other information relevant to your safe participation in yoga

 

Health information is considered special category personal data under UK data protection law and receives additional protection.

Claire Hatchell only asks for health information that is relevant to your participation and safety.

 

Information you provide when contacting me:

If you contact Claire Hatchell by email or through the website, Claire Hatchell may keep a record of your correspondence, including your name, email address and the information contained in your message.

 

Information collected automatically:

When you visit this website, Wix may automatically collect certain technical information, such as your IP address, browser type, device information and information about how you use the website.

 

Cookies and similar technologies may also be used to provide website functionality.

 

3. How does Claire Hatchell use your information?

Claire Hatchell may use your personal information to:

• Process and manage your bookings

• Provide access to live online classes and recordings

• Send you booking confirmations, class links and other service-related communications

• Process payments

• Respond to enquiries and messages

• Manage customer records 

• Understand and respond to relevant health information provided through a health waiver

• Help support your safe participation in yoga

• Send marketing communications where you have given appropriate consent or where Claire Hatchell is otherwise permitted to do so

• Manage and improve website and services 

• Comply with legal, accounting and other regulatory obligations

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4. Health Information

Health information is collected through a Wix Form and is used to help identify information that may be relevant to your safe participation in yoga.

You are responsible for keeping Claire Hatchell informed of any changes to your medical conditions, injuries, pregnancy or other circumstances that may affect your ability to participate safely.

 

Health information will not be used to provide medical advice, diagnosis or treatment.

Because health information is special category personal data, additional legal requirements apply to its processing. Claire Hatchellwill only collect and use health information where there is an appropriate lawful basis and condition under UK data protection law.

 

5. What is the legal basis for using your information?

Under UK data protection law, Claire Hatchell needs a lawful basis for processing personal information.

Depending on the circumstances, Claire Hatchell may process your information because:

• It is necessary to provide the service you have requested, such as processing a booking.

• You have given consent, where consent is the appropriate legal basis.

• Claire Hatchell has a legal obligation to keep or provide certain information.

• It is necessary for legitimate interests, such as managing and improving the business, where those interests do not override your rights and freedoms.

 

For health information, which is special category personal data, an additional condition for processing is required. Where appropriate, this may include your explicit consent to provide and process the information for the purpose of supporting your safe participation in yoga.

 

6. Who does Claire Hatchell share your information with?

Claire Hatchell does not sell or rent your personal information.

Claire Hatchell uses trusted third-party services to operate the website, bookings, payments, communications and online classes. These include:

 

Wix:

The website, bookings, forms and certain customer information are managed through Wix.

Wix may process personal information on Claire Hatchell's behalf in connection with the services it provides.

Wix Bookings:

Claire Hatchell uses Wix Bookings to manage class and event bookings, customer details and booking-related communications.

Wix Payments:

Payments made through this website are processed using Wix Payments.

Claire Hatchell does not have access to your full payment card details.

Wix Marketing:

Claire Hatchell uses Wix's marketing tools to send marketing communications where you have chosen to receive them.

You can unsubscribe from marketing communications at any time using the unsubscribe option included in the communication.

 

Zoom:

Claire Hatchell uses Zoom to provide live online yoga classes.

When you join a live class, Zoom may process information such as your name, email address, IP address, device information and other information necessary to provide its service.

Live classes may be recorded where a recording is being provided to participants.

Where a class is recorded, the recording captures Claire Hatchell's screen and teaching content only. Participants' cameras and microphones are not included in the recording.

 

7. Class Recordings

Where a live class is recorded, recordings are provided to customers who have booked access to the recording.

Recordings are available for 5 days and are provided for personal use only.

Recordings must not be copied, downloaded, shared, distributed, published, resold or otherwise made available to anyone who has not purchased or been given access to the recording.

 

8. Marketing Communications

If you choose to receive marketing communications, Claire Hatchell may use your name and email address to send you information about upcoming yoga classes, recordings, events and other relevant services.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in the relevant email or by contacting me directly.

 

9. How long does Claire Hatchell keep your information?

Claire Hatchell will only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected, or for as long as Claire Hatchell is legally required to keep it.

Different types of information may need to be kept for different periods depending on why it was collected and any applicable legal, accounting or insurance requirements.

Health waiver information will be retained only for as long as reasonably necessary for the purposes for which it was collected and any relevant legal or insurance requirements.

When information is no longer required, it will be securely deleted or otherwise disposed of.

 

10. How does Claire Hatchell keep your information secure?

Claire Hatchell takes reasonable steps to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to people and service providers who need it for legitimate business purposes.

However, no online system or method of storing information can be guaranteed to be completely secure.

 

11. Cookies

This website uses cookies and similar technologies to provide website functionality and improve your experience of the website.

You can manage or disable cookies through your browser settings and, where applicable, through the website's cookie settings.

 

12. Your Rights

Under UK data protection law, you may have rights including:

• The right to be informed about how your personal information is used

• The right to access the personal information Claire Hatchell holds about you

• The right to ask for inaccurate information to be corrected

• The right to ask for your information to be deleted in certain circumstances

• The right to ask for processing to be restricted in certain circumstances

• The right to object to certain types of processing

• The right to data portability in certain circumstances

• The right to withdraw consent where processing is based on consent

These rights are subject to certain exceptions and may not apply in every situation.

If you would like to exercise one of these rights, please contact Claire Hatchell:

Email: claire_yoga@yahoo.co.uk

Claire Hatchell may need to verify your identity before responding to a request.

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13. Changes to This Privacy Policy

Claire Hatchell may update this Privacy Policy from time to time to reflect changes to my services, the website or applicable data protection requirements.

The most recent version will always be published on this website.

 

14. Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Claire Hatchell: Email: claire_yoga@yahoo.co.uk

 

15. Complaints

If you have concerns about how Claire Hatchell has handled your personal information, please contact Claire Hatchell in the first instance so that Claire can try to resolve your concerns.

You also have the right to make a complaint to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office: ico.org.uk